Monthly plans
Plans are paid in advance for each period and do not renew automatically: nothing is charged until you choose to pay for the next period. To stop, simply don't renew; your plan stays active until the end of the period you paid for. We don't refund part-used periods.
One-time services (audits and reports)
If we have not started work, we refund the full amount. Once work has started, we don't refund, but if a delivered report or audit doesn't match what was agreed, we revise it at no cost.
How to ask for a refund
Write to hello@getproofpr.com with your order number within 7 days of payment. Approved refunds go back to the original payment method within 5–7 working days; your bank may take a little longer to show it.
Payments that fail or are charged twice
If money left your account but your order shows as unpaid, or you were charged twice, contact us with the payment reference and we will fix or refund it.
These terms sit alongside our terms of service.